Kisheria
Usaidizi
Imesasishwa: 2026-10-09
Unahitaji usaidizi kuhusu Jiinue? Wasiliana na timu na upate majibu ya maswali yanayoulizwa zaidi.
On this page
Contact us
Email support@jiinue.com and we will respond within 1 to 2 business days. Please write from the phone number or email linked to your Jiinue account so we can help you faster.
Common topics
Signing in — your phone number, the 6-digit verification code (OTP), and your 4-digit PIN. Verification (KYC) — your National ID or passport, KRA PIN and a selfie. Membership — joining your Sacco and seeing your records. Payments — share capital and monthly contributions by mobile money. Savings goals — setting a target and tracking your progress.
Your account and data
Read our Privacy Policy at jiinue.com/privacy-policy. To delete your account, open the app and go to Settings, then "Delete my Jiinue account" — see jiinue.com/account-deletion.
About Jiinue
Jiinue is the member app for Sacco members, provided by Jiinue Tech Company Ltd. At launch it serves members of Avunja Jiinue Sacco in Kenya. Member funds are held by your Sacco under its bylaws.